The eligibility department will be able to set/reset your password. If you have forgotten this information or need further assistance, call MetroAccess at 20. Enter the two-digit month, followed by the two-digit day, followed by the four-digit year. Your default password is your eight-digit date of birth. Your login is your MetroAccess customer ID number. Your login information is the same as the InstantAccess system.
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Simply prepay with EZ-Pay, then show your MetroAccess photo ID to the driver when you board the vehicle. You’ll never have to carry postcards or pay with cash or tokens again. How do I allocate SmartBenefits® to my MetroAccess EZ-Pay account?ĮZ-Pay is an electronic system that allows you to prepay your MetroAccess fare by phone or the Internet using a credit or debit card.How can I participate in SmartBenefits®?.Can I still use postcards from MetroAccess even if I have money available in my EZ-Pay account?.Can I book a trip over the phone and still pay with my EZ-Pay account?.What should I do if I think My MetroAccess Account Balance is not correct?.What should I do if I book a trip and then realize I don’t have enough money in my EZ-Pay account?.What should I do if my driver tells me I need to pay?.How will my driver know that I already paid when he arrives to pick me up?.How can I be sure my trip has been paid for with my EZ-Pay account?.What if I receive an error on any of the pages?.What information is displayed when I view transactions?.What will appear in my MetroAccess EZ-Pay account information?.